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FAQs
Click to read the FAQs. For additional questions and information, please contact us at support@eemodelingsystem.com
Purchasing
How do I purchase EEMS?
You can begin your purchase process by selecting an option above, and proceed through the secure Stripe checkout process. However, if you need to process through a purchase order or need other assistance in purchase, email us at sales@eemodelingsystem.com. We can accept payment made via check, electronic check, wire transfer, debit card, or credit card.
If you experience any issues with online payment, email us at sales@eemodelingsystem.com
or call us at +1-425-728-8440 between the hours of 9am and 5pm PST Monday – Friday.
How do I cancel my subscription?
In order to cancel, please email us at sales@eemodelingsystem.com
If you have been charged accidentally, please let us know.
Will I be charged automatically?
If you’ve purchased a subscription online, you will be charged at the end of your license term for renewal and your license will be updated automatically.
Do you have academic discounts?
Yes, we have a number of ways that we support and partner with universities around the world. For details on academic discounts and student licenses refer to this page.